COVID 19 Safety Protocols 

At our office we are committed to the safety of our patients and community.  This page will provide the latest information of our office protocols regarding the COVID 19 pandemic.

January 2021 

As we step into this new year, we are still committed to the safety of our patients, staff, and community. Please review the following safety guidelines regarding our COVID-19 protocols prior to your visit. 

  1. All patients are required to wear a mask or face covering                                                                                              Why? Since April, New York State Law has required wearing a cloth face covering over your nose and mouth in a community setting to prevent the spread of COVID-19. A cloth face covering can protect the wearer but mostly is used to prevent the spread of the virus from the wearer to others. This would be especially important if someone is infected but does not have symptoms. Since we see a wide variety of patients of all ages and health conditions, this protects our most vulnerable populations.   

  2. Alert the office upon your arrival with a phone call or text via our messaging system. Do not enter the office until escorted by one of our team members.                                                                                                                      Why? This is to ensure that we are limiting the number of people within our office and maintaining social distances as much as possible.

  3. Vitals screenings will be taken upon arrival.  These vitals include temperature and pulse oxygen levels.             Why? This screening is to ensure the safety of our staff and patients within the building.  Those who do not pass screening parameters will be directed to the Department of Health for further COVID screenings. 

  4. Currently, we are asking to limit the amount of people in the office per visit to one.  Exceptions would be in the case of a patient who is a minor or a patient whom the accompanying person is critical to their care.  At this time, we can not provide a waiting area and ask visitors to remain outside.                                                            Why? Again, this is to ensure the safety of our patients and staff by limiting the number of people in the office, reducing the risk of COVID spread.

  5. Our staff will be wearing Personal Protective Equipment, including face shields and N95 masks.                  Why? This is for the safety of our community and staff.

  6. Even though in the past we have upheld the highest cleanliness and sterilization techniques, you will notice that we have taken even further measures.  Each staff member has gone through extensive training on multiple sterilization techniques and disinfecting procedures.                                                                                          Why? This is to ensure your safety, as well as our staff’s, and to provide peace of mind as we focus on your eye health. 

  7. Optical selections are to be made by appointment only.                                                                                        Why? This will safeguard our patients and staff by limiting the number of people in the office. 

  8. We are still providing the opportunity for glasses selection. Each frame is sterilized prior to and after patient wear. Why? Since frames directly contact the face, they require a higher level of sterilization method. 

  9. We are asking contact lens wearers having their annual checkup, to put the contacts in prior to arrival and to bring a pair of glasses to wear when exiting.                                                                                                                         Why? This will eliminate unnecessary insertion and removal of lenses, limiting contact between hands, eyes, and face.  

  10. Contact lens purchases can still be made by phone or email, and we will direct ship them to your home.  Why? This presents unnecessary trips to the office and increased risk of exposure.   

  11. Though we will greet you in protective gear, you can expect the same smiles and warm greetings we always provide.                                                                                                                                                                            Why? Even though this remains a difficult time, we have not lost sight of our true purpose in helping our community.  We look forward to seeing you!

OFFICE HOURS

MONDAY-THURSDAY:

9:00 AM- 5:00PM 

FRIDAY, By Appointment Only 

​SATURDAY, CLOSED 

SUNDAY, CLOSED 

OUR LOCATION

414 E. Upland Road 

Suite A
Ithaca, NY 14850

Tel: 607-257-1500

Fax: 607-257-1501

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All information contained on IthacaEyeCare.com is intended for informational and educational purposes. The information is not intended nor suited to be a replacement or substitute for professional medical treatment or for professional medical advice relative to a specific medical question or condition.