COVID 19 Safety Protocols 

At our office we are committed to the safety of our patients and community.  This page will provide the latest information of our office protocols regarding the COVID 19 pandemic.

July-September 2020

We have been delighted to open our doors once again to our community.  With our new safety protocols in place, things certainly have been a little different, but our connection and mission remains true to our patients. Even though it has been behind a face mask, nothing gives us more joy than seeing our patients.  We are commited to serving the needs of our community and look forward to making a difference once again.  If you haven't see us during the COVID pandemic, we would like to provide you with some information regarding expectations during your upcoming visit with us. 

  1. All patients are required to wear a mask or face covering                                                                                              Why? Since April, New York State Law has required wearing a cloth face covering over your nose and mouth in a community setting to prevent the spread of COVID-19. A cloth face covering can protect the wearer but mostly is used to prevent the spread of the virus from the wearer to others. This would be especially important if someone is infected but does not have symptoms. Since we see a wide variety of patients of all ages and health conditions, this protects our most vulnerable populations.   

  2. Alert the office upon your arrival with a phone call or text via our messaging system. Do not enter the office until escorted by one of our team members.                                                                                                                      Why? This is to ensure that we are limiting the number of people within our office and maintaining social distances as much as possible.

  3. Vitals screenings will be taken upon arrival.  These vitals include temperature and pulse oxygen levels.             Why? This screening is to ensure the safety of our staff and patients within the building.  Those who do not pass screening parameters will be directed to the Department of Health for further COVID screenings. 

  4. Currently, we are asking to limit the amount of people in the office per visit to one.  Exceptions would be in the case of a patient who is a minor or a patient whom the accompanying person is critical to their care.  At this time, we can not provide a waiting area and ask visitors to remain outside.                                                            Why? Again, this is to ensure the safety of our patients and staff by limiting the number of people in the office, reducing the risk of COVID spread.

  5. Our staff will be wearing Personal Protective Equipment, including face shields and N95 masks.                  Why? This is for the safety of our community and staff.

  6. Even though in the past we have upheld the highest cleanliness and sterilization techniques, you will notice that we have taken even further measures.  Each staff member has gone through extensive training on multiple sterilization techniques and disinfecting procedures.                                                                                              Why? This is to ensure your safety, as well as our staff’s, and to provide peace of mind as we focus on your eye health. 

  7. Optical selections are to be made by appointment only.                                                                                        Why? This will safeguard our patients and staff by limiting the number of people in the office. 

  8. We are still providing the opportunity for glasses selection. Each frame is sterilized prior to and after patient wear. Why? Since frames directly contact the face, they require a higher level of sterilization method. 

  9. We are asking contact lens wearers having their annual checkup, to put the contacts in prior to arrival and to bring a pair of glasses to wear when exiting.                                                                                                                          Why? This will eliminate unnecessary insertion and removal of lenses, limiting contact between hands, eyes, and face.  

  10. Contact lens purchases can still be made by phone or email, and we will direct ship them to your home.  Why? This presents unnecessary trips to the office and increased risk of exposure.   

  11. Though we will greet you in protective gear, you can expect the same smiles and warm greetings we always provide.                                                                                                                                                                            Why? Even though this remains a difficult time, we have not lost sight of our true purpose in helping our community.  We look forward to seeing you!

June 2020

We are delighted to be reopening and seeing you at our office soon. For patients who had an exam postponed as we practiced social distancing, in the weeks ahead you will receive a call from one of our team members to reschedule your appointment.  The most difficult part of this period has been the loss of in-person interaction with our patients. Things might appear a little different, but our quality of care remains the same.  We have always been committed to serving the needs of our community and look forward to making a difference once again.  In the meantime, we would like to provide you with some information regarding expectations during your upcoming visit with us. 

  1. All patients are required to wear a mask or face covering                                                                                              Why? Since April, New York State Law has required wearing a cloth face covering over your nose and mouth in a community setting to prevent the spread of COVID-19. A cloth face covering is not intended to protect the wearer but can prevent the spread of the virus from the wearer to others. This would be especially important if someone is infected but does not have symptoms. Since we see a wide variety of patients of all ages and health conditions, this protects our most vulnerable populations.   

  2. Alert the office upon your arrival with a phone call or text via our messaging system. Do not enter the office until escorted by one of our team members.                                                                                                                      Why? This is to ensure that we are limiting the number of people within our office and maintaining social distances as much as possible.

  3. Vitals screenings will be taken upon arrival.  These vitals include temperature and pulse oxygen levels.             Why? This screening is to ensure the safety of our staff and patients within the building.  Those who do not pass screening parameters will be directed to the Department of Health for further COVID screenings. 

  4. Currently, we are asking to limit the amount of people in the office per visit to one.  Exceptions would be in the case of a patient who is a minor or a patient whom the accompanying person is critical to their care.  At this time, we can not provide a waiting area and ask visitors to remain outside.                                                            Why? Again, this is to ensure the safety of our patients and staff by limiting the number of people in the office, reducing the risk of COVID spread.

  5. Our staff will be wearing Personal Protective Equipment, including face shields and N95 masks.                  Why? This is for the safety of our community and staff.

  6. Even though in the past we have upheld the highest cleanliness and sterilization techniques, you will notice that we have taken even further measures.  Each staff member has gone through extensive training on multiple sterilization techniques and disinfecting procedures.                                                                                              Why? This is to ensure your safety, as well as our staff’s, and to provide peace of mind as we focus on your eye health. 

  7. Optical selections are to be made by appointment only.                                                                                        Why? This will safeguard our patients and staff by limiting the number of people in the office. 

  8. We are still providing the opportunity for glasses selection. Each frame is sterilized prior to and after patient wear. Why? Since frames directly contact the face, they require a higher level of sterilization method. 

  9. We are asking contact lens wearers having their annual checkup, to put the contacts in prior to arrival and to bring a pair of glasses to wear when exiting.                                                                                                                          Why? This will eliminate unnecessary insertion and removal of lenses, limiting contact between hands, eyes, and face.  

  10. Contact lens purchases can still be made by phone or email, and we will direct ship them to your home.  Why? This presents unnecessary trips to the office and increased risk of exposure.   

  11. Though we will greet you in protective gear, you can expect the same smiles and warm greetings we always provide.                                                                                                                                                                            Why? Even though this remains a difficult time, we have not lost sight of our true purpose in helping our community.  We look forward to seeing you in June!

Continued COVID Prevention 

May 5, 2020

 

Dear Patient,

 

As all of us navigate these unprecedented times, we would like to extend our deep appreciation for your ongoing kindness, patience, and patronage. The COVID-19 pandemic has presented numerous challenges to our community, including those of us at Ithaca Eye Care. We’ve wanted nothing more than to focus on what we do best: treating our patients and their families. To protect the health of our community and staff, the wisest course has been to suspend routine care while our state and nation took the appropriate measures to control the spread of disease. Thankfully, the NY State Department of Health continues to report declining COVID-19 cases and hospitalizations in our state, meaning we’re nearing the date when it is safe to once again treat our patients in full.     

 

You’ll be pleased to know that we are developing a strategy to resume operations, with a goal to fully reopen for routine eye care by the beginning of June. As always, your safety is our utmost concern. We are proceeding with COVID-19 safety training for our staff and devised robust safety protocols for visitors to our office. While these new safety measures may take getting used to, nothing will prevent our commitment to provide a warm, friendly environment for our patients. 

 

What does this mean for you?

 

  1. For patients who had an exam postponed as we practiced social distancing, in the weeks ahead you will receive a call from one of our team members to reschedule your appointment.

  2. Dr. Boscia continues to answer urgent calls during office hours, 9 a.m. to 4:30 p.m., Monday to Thursday, and 9 a.m. to noon, Friday. She can perform telemedicine triage calls to determine whether to see you in person. Ocular emergencies may include, but are not limited to, significant vision loss, severe eye pain due to injury, ocular redness or discharge, severe sensitivity to light, and/or flashes of light.

  3. Our office continues to fill contact lens orders and will ship contacts directly to you to, eliminating the need for in-person pick-up. If needed, please call or email our office.

  4. At this time, we continue to repair glasses.  Write us an email at ithacaeyecare@gmail.com, along with a picture of your glasses, which will help us determine if we need to order replacement parts.  You may then call or email us to arrange for safe curbside repairs.   

  5. Prior to your visit, we’ll provide a more detailed list of expectations and protocols via phone or email to ensure the safety of our patients and staff. 

 

If you are unable to reach us at 607-257-1500, please email our office at ithacaeyecare@gmail.com and we will be in touch with you. 

 

Once again, we extend our most sincere thanks to all of you who have reached out and expressed support and kindness during this closure. Your health and well-being are our top priorities, and we are eager to see you as we reopen in the coming weeks.  

 

Best Regards,

Dr. Amy Boscia, OD and Ithaca Eye Care Team   

April 1, 2020

 

Dear Patient, 

 

In keeping with the state and CDC guidelines, and out of concern for your and our community’s safety, Ithaca Eye Care will continue to practice social distancing for the duration of April 2020.  We hope to reopen for in-person patient care in early May 2020.  If your March or April appointment was canceled due to office closure, we will be contacting you in early May to reschedule.    

 

Although we are postponing your eye care to help prevent the spread of coronavirus (COVID-19), we wanted to let you know that our team at Ithaca Eye Care is still here for you. Thankfully, in our digital era there are many ways you can connect with us as we serve this community in the safest possible ways. Here are a few things we are doing to help you through this time. 

 

We are still able to take contact lenses orders and will mail them with no shipping costs, to your home. Please either call our office and leave a message or email us at ithacaeyecare@gmail.com. You’ll be contacted within 24 hours to confirm the order. 

 

Dr. Boscia is still taking urgent calls during office hours, 9 a.m. to 5 p.m., Monday to Friday, and can perform telemedicine triage calls to determine whether to see you in person. Please do not go to the ER unless you are unable to reach someone at our office and it is a true emergency. We do not want to overwhelm our wonderful doctors and nurses working on the frontlines against this pandemic. Ocular emergencies may include, but are not limited to, significant vision loss, severe eye pain due to injury, ocular discharge, severe sensitivity to light, and/or flashes of light.

 

If you are unable to reach us via phone at 607-257-1500, please email our office at ithacaeyecare@gmail.com and we will be in touch with you. 

 

Again, while we miss serving you and your families during this time, we look forward to emerging from this pandemic in good health and fully focused on your eye health. 

 

 

Best regards,

 

Dr. Amy Boscia, OD and Ithaca Eye Care Team

March 23, 2020

 

Dear Patient, 

 

Although we are postponing routine eye care to help prevent the spread of coronavirus (COVID-19), we wanted to let you know that our team at Ithaca Eye Care is still here for you. Thankfully, in our digital era there are many ways you can connect with us as we serve this community in the safest possible ways. Here are a few things we are doing to help you through this time. 

 

We are still able to take contact lenses orders and will mail them with no shipping costs, to your home. Please either call our office and leave a message or email us at ithacaeyecare@gmail.com. You’ll be contacted within 24 hours to confirm the order. 

 

Dr. Boscia is taking urgent calls during office hours, 9 a.m. to 5 p.m., Monday to Friday, and can perform telemedicine triage calls to determine whether to see you in person. Please do not go to the ER unless you are unable to reach someone at our office and it is a true emergency. We do not want to overwhelm our wonderful doctors and nurses working on the frontlines against this pandemic. Ocular emergencies may include, but are not limited to, significant vision loss, severe eye pain due to injury, ocular discharge, severe sensitivity to light, and/or flashes of light.

 

If you are unable to reach us via phone at 607-257-1500, please email our office at ithacaeyecare@gmail.com and we will be in touch with you. 

 

Again, while we miss serving you and your families during this time, we look forward to emerging from this pandemic in good health and fully focused on your eye health. 

 

Best regards, 

 

Dr. Amy K. Boscia, OD  and The Ithaca Eye Care Team

Announcing Closure for COVID Prevention 

March 18, 2019 

Dear Patient, 

 

Out of concern for your health and well-being, as well as for the protection of our broader community, Ithaca Eye Care has decided to suspend routine eye care for two weeks beginning Monday, March 23. We anticipate resuming normal operations on Monday, April 6. 

 

During this period, Dr. Boscia and limited staff will be available for urgent calls during regular office hours, 9 am - 5 pm Monday through Thursday and 8:30 am to 12 pm on Fridays.  Please call us at 607-257-1500 if needed.

 

Our office has arrived at this decision after careful consideration of the needs of our patients and staff, as well as recommendations by the CDC and other health agencies to practice social distancing to limit the spread of the virus that causes COVID-19. We believe this is the best course of action to protect your well-being, as well as others in our community. 

 

While we will miss serving you and your families during this time, we look forward to emerging from this pandemic in good health and fully focused on your eye health. 

 

Best regards, 

 

Dr. Amy K. Boscia, OD  

Our Policies Regarding COVID-19

Monday, March 16, 2020 


Dear Patient,

 

As always, our top priority at Ithaca Eye Care is the health and safety of you and your families.

 

We’d like to reassure you that our practice is pursuing comprehensive measures, including best practices recommended by leading health authorities, to prevent the spread of the coronavirus that causes COVID-19 in our community. These include:

 

  • Completely sanitizing our examination rooms and medical equipment after every patient visit;

  • Regularly disinfecting door handles, waiting areas and other frequently touched surfaces throughout our office, as well as having hand sanitizer available for patients and staff;

  • Monitoring and implementing prevention guidelines from local and state health officials to ensure that our protocols for hygiene, health, and safety are reducing the potential spread of COVID-19;

  • Educating our staff and patients about best practices for social distancing and other steps to prevent the transmission of disease;

  • Advising our staff to refrain from travel, avoid large gatherings, and limit interactions with those who are sick. Staff who show flu-like symptoms will not report to the office for at least 72 hours after their symptoms clear;

  • Asking patients who are immuno-compromised or at elevated risk from COVID-19 to consider staying at home;

  • Following CDC and WHO guidelines, we are enacting enhanced measures to screen patients who show any signs of illness or fever, have recently traveled domestically or internationally, or been in close contact with anyone with COVID-19 or anyone who has been isolated or quarantined due to illness.

 

Amid this time of heightened uncertainty, it is understandable to have concerns about keeping yourself and your loved ones safe and healthy. Please know that we are working diligently to ensure that Ithaca Eye Care remains a safe, welcoming environment for your care and that we are taking every available precaution to ensure the well-being of our patients and our broader community.

 

Don’t hesitate to contact us with any questions at 607-257-1500.

Best regards,

Dr. Amy Boscia, OD

Ithaca Eye Care Optometry

OFFICE HOURS

MONDAY-THURSDAY:

9:00 AM- 5:00PM 

FRIDAY, By Appointment Only 

​SATURDAY, CLOSED 

SUNDAY, CLOSED 

OUR LOCATION

414 E. Upland Road 

Suite A
Ithaca, NY 14850

Tel: 607-257-1500

Fax: 607-257-1501

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